A refund reverses a completed sale where the customer already paid and wants their money back. The sale stays in the system for record-keeping but is marked as REFUNDED and excluded from sales totals. Ingredients used for that order go back into stock.
Refund vs Void — when to use which
- Void — the sale just happened, customer hasn't left, you're canceling on the spot. Use for "oops I rang up the wrong thing" moments.
- Refund — the customer paid, left, and is now back asking for money back (wrong order, quality issue, waited too long). Use when actual money needs to return to the customer.
Both work the same way in Amari. The difference is the label on the record (VOIDED vs REFUNDED) and the accounting treatment — refunds are tracked separately in your reports so you know how much money went back to customers.
How to process a refund
Go to Sales
From the sidebar, tap Sales. Find the original sale by receipt number, date, or customer. Use the search bar at the top if you have the receipt number.
Open the sale
Tap the sale row to expand the detail view showing every line item, payment method, and total.
Tap Refund
A confirmation dialog asks for a reason. Pick the most appropriate one:
- Change of mind
- Wrong item entered
- Duplicate entry
- Change Payment Method
Confirm
Amari marks the sale as REFUNDED, restores all ingredients to stock based on the recipe, and logs the action with your name and timestamp.
Return the money to the customer
Amari doesn't move money — you need to physically hand back the cash or reverse the GCash transfer. The system just records that a refund happened.
If the original payment was GCash, you'll need to send the amount back via GCash manually. Amari doesn't process online payments or refunds.
Partial refunds
If the customer only wants to return one item from a multi-item order, use the item-level void instead:
- Open the sale
- Tap the trash icon next to the specific line item
- Pick a reason and confirm
Only that item is refunded. The rest of the sale stays active and the total recalculates.
Where refunds show up
- Sales page — red REFUNDED badge on the sale
- Reports — excluded from revenue totals; visible in the detailed sales list
- Accounting — reduces Net Sales (Money In)
- Audit Log — timestamped entry with who processed it and why
- Inventory — ingredients restored (cups, powder, etc.)
Can I un-refund?
No. Like voids, refunds are permanent. If you refunded the wrong sale, ring it up again as a new sale. The audit trail keeps the refund + new sale visible for accountability.
Related articles
- Voiding a sale
- Reading the Audit Log